Lufthansa: information on flexible rebooking options

The Lufthansa Group airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti would like to assist you during this time of exceptional circumstances by introducing more flexible rebooking options. Our new extensive waiver policies allow for your individual travel plans and make it easy to find the right flight at the right time. You can choose one of the following options:

You hold an existing reservation and would like to rebook to a new departure date:
You hold a ticket that was issued before or on 5 March with a travel date up to 30 April 2020. You are able to rebook your ticket free of charge, regardless of the conditions of the original booking fare.

Your ticket can be rebook within its original ticket validity period or until a new date of travel up to 31 December 2020. The webpages of the individual Lufthansa Group airlines offer a comfortable way for self-service rebooking. If you hold a Light Fare, please contact our Service Center.

You hold an existing reservation and do not have a new departure date:
You hold a ticket that was issued before or on 12 March with a travel date up to 30 April 2020. You are now able to cancel your reservation without having to rebook right away.

You are able to decide until 01 June by which time a new flight has to be booked. The new travel date must be within the validity of your ticket or until 31 December 2020.

If you choose this option, please get in touch with our Service Center.

You do not have a reservation yet but like flexible travel options:
Book a new ticket until 31 March 2020, and the airlines of the Lufthansa Group will waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking – regardless of condition of the original booking fare purchased. You can rebook to a new travel date until 31 December 2020 without rebooking fees.

Applicable for all three options: The departure and destination airports must be identical. If the original fare is no longer available, the corresponding difference must be paid. The rebooking must be made before the original travel date.

Post March 19, 2020.